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Answers to the most common questions — and a real person when you need one.

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support@foliafiles.com

Tell us your macOS version and your Folia Files version (Folia Files › About Folia Files).

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Latest version

Folia Files 1.3 for macOS 14 or later.

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Your privacy

What we collect: as little as possible.

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Frequently asked questions

Open System Settings › Privacy & Security › Full Disk Access and switch Folia Files on. In the website edition, this lets Folia Files open every folder without asking one at a time — the welcome screen walks you through it. The App Store edition stays inside Apple's sandbox, Full Disk Access or not: it opens the folders and disks you choose in an Open dialog, and the app asks when it needs one.

Every update is included in your license. The website edition checks this site for a new version once a day, then downloads it, checks it and installs it itself when you click “Install and Relaunch” — or automatically when you quit, if you prefer. You can also check at any time from the app menu. The App Store edition updates through the App Store.

Copy it again from the email, in one piece — or simply click the Activate button in that email. Still no luck? Write to us with your order number.

Quit it and move it from Applications to the Trash. Its settings live in ~/Library/Application Support/Folia and ~/Library/Preferences/es.wonderlink.folia.plist if you want to remove them too (App Store edition: ~/Library/Containers/es.wonderlink.folia).

It works alongside it. Use Folia Files for everything you do with files — it can even bring over your Finder favorites and settings in one click, and become the default, so “Show in Finder” in other apps opens Folia Files instead.

No, not with the website edition: everything is included. The companion is only for the Mac App Store edition, for the features Apple's sandbox blocks (SFTP and clouds, sync, Open/Save dialogs, full Mac care).

For the most part, yes: a Folia Files panel appears next to the Open and Save dialogs of every app, with the folder open in Folia Files, your favorites, your recent folders and files, and your Shelf. It uses macOS's Accessibility permission. In the Mac App Store edition, it goes through Folia Files Companion, which holds that permission.

Folia Files then asks you to buy it to keep going: one license, once, for 3 Macs at a time. Until then, the app only opens the purchase window; your files stay exactly where they are.

No. You pay once, $49.99, and your license is yours for good, with every future update.

Yes. Your license includes every future update, new major versions too: no upgrade fee, no subscription.

On 3 Macs at a time. To move to another Mac, free one in Folia Files › License and Purchase… or on the Recover a license page, then activate the new one. Activation needs an Internet connection; after that, Folia Files checks its license once a day when the Mac is online, and keeps working for up to 60 days offline.

Yes: from 5 licenses, the website edition is 20% off. Each person needs their own license, for up to 3 of their Macs at a time. Write to support@foliafiles.com with the number of licenses: we'll send you a purchase link with the discount already applied. All the keys arrive in one email, and Paddle issues an invoice in your company's name, with its VAT number. On the Mac App Store, everyone buys it with their own Apple Account.

Same app, same price — the Mac App Store edition is coming soon. The website edition has everything, with nothing else to install. On the Mac App Store, some features go through Folia Files Companion (free) and the built-in terminal is not included. Purchases do not carry over from one to the other. Compare the editions.

Folia Files is a native Mac app for macOS 14 or later. Ask Folia works on every supported Mac — it understands English and French on its own — and uses Apple Intelligence on macOS 26 and compatible Macs.

Yes. Folia Files is a universal app: native on Apple silicon Macs (M1 and later) and on Intel Macs, with macOS 14 or later.

As little as possible. There's no account and no usage analytics. Indexing, text recognition and suggestions run on your Mac. The website edition checks for updates and checks its license once a day; payments are handled by Paddle. If the app crashes or freezes, it sends us an anonymous technical report, without file names (Settings › General to turn it off). Details in our privacy policy.

They rely on rclone, the free open-source tool, which comes with Folia Files: nothing to install, no macFUSE, no admin rights. Network shares (SMB, AFP, NFS, WebDAV, FTP) need nothing extra.

It happens. Enter your email address and we'll send it again.

Yes, within 14 days of purchase, through our reseller Paddle: use the link in your receipt, or write to support@foliafiles.com. Full details: refund policy.

English, French, German, Spanish, Italian, Portuguese (Brazil), Japanese and Simplified Chinese.

Nearly: 28 ready-made themes or your own (colors, gradients, corners, spacing, density), an adjustable see-through window, fonts and their weight, the size of text and icons, the color and symbol of each folder, a background picture per folder, the sidebars, the toolbar and the terminal colors. Your theme can be exported and shared.

Folia Files is built for exactly that: every operation is logged and can be undone, deletions go to the Trash, and moving to another disk keeps the originals until everything has been copied.