Refund policy
Last updated: September 29, 2026
If Folia Files isn't right for you, we refund you in full within 14 days of your purchase, no questions asked.
Refunds within 14 days
Any license bought on foliafiles.com can be refunded in full within 14 days of the purchase date, for any reason. You don't have to justify it.
Before buying, you can also try every feature free for 7 days.
How to ask for a refund
- Use the link in your Paddle receipt (the order confirmation email), or find your order on paddle.net;
- or write to us at support@foliafiles.com with the email address used for the purchase (and the order number if you have it).
Who refunds you, and when
Our sales are handled by Paddle.com, our reseller and Merchant of Record: Paddle refunds you, to the payment method used for the purchase. The refund usually shows up within 5 to 10 business days, depending on your bank. You get back the amount you paid, taxes included.
After the refund
The license key of the refunded order is deactivated: Folia Files stops accepting it within a day and asks for a license again. Your files are never affected.
After 14 days
After that period, we look at each request case by case — for example a duplicate purchase, or a technical problem we can't solve. Write to us: we always look for a solution.
Mac App Store edition
Purchases made on the Mac App Store are refunded by Apple, under its own rules: request it at reportaproblem.apple.com. We can't refund an App Store purchase.
Your rights
This policy comes on top of your statutory rights, including the right of withdrawal of consumers in the European Union, described in our terms of sale.
Contact
Wonderlink SL — support@foliafiles.com